Shipping policy


We aim to package and send a dispatch notification within 10 business days of receiving your order for in stock products.  If a pre-order product is purchased in the same order, we will despatch all items together when all are on hand.

See here for dispatch estimates on specific pre-order items.  You will be notified via email if we expect fulfilment to take longer than the estimated times.

All UK orders are dispatched using Royal Mail 48 Tracked. USA, European and International orders are via UPS Express Saver or RM International Tracked  

Once dispatched, please allow up to 4 working days for delivery to the UK. Most arrive within 48 hours. And please allow up to 28 days for international addresses. Most USA and EU orders arrive within 7 days of despatch.

If delivery is unsuccessful and packages are returned to sender, postage charges will not be refunded in this situation, and additional redelivery charges will apply. We shall be under no liability for failure to deliver the products within the estimated time. European and International orders may be subject to import duties, and these charges are the buyer’s sole responsibility.

If you have any questions about your order, please contact us at