Refund policy
Our Refund Policy forms part of, and must be read in conjunction with, our Terms Of Service. We reserve the right to change this Refund Policy at any time.
Refund Policy
On all of our physical products across limited edition, timed edition, open edition, pre-order releases, mystery tubes, apparel, pin badges and sale items, all sales are non-refundable unless the following is proved applicable: The item is defective, the item is damaged. In those cases, we have a 30 day refund policy, which means you have 30 days after receiving your item to request a refund or exchange. If 30+ days have passed since your delivery receipt, unfortunately, we can’t offer you a refund or exchange.
To start a refund, you must contact us at info@moorartgallery.com. Please state your name, order number and item in your emailed message. If your request is accepted, we will issue you instructions on how to process this. Should you need to return anything in the refund/exchange process, you will be responsible for paying the shipping costs for returning your item.
All shipping costs for refunded items or orders are non-refundable unless items were damaged in transit.
Items sent back to us without first requesting a refund will not be accepted.
We will only accept requests from the person who purchased the item via the email used to make the order
You can contact us with any question at info@moorartgallery.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right ASAP.
Refund Process
We will notify you once we’ve received the requested proof of your claim. Once inspected we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded via your original payment method at our earliest convenience. Please remember it can take some time for your bank or credit card company to process the refund too.
Returned to Sender Process
If delivery is unsuccessful and packages are returned to sender, postage charges will not be refunded in this situation, and additional redelivery charges will apply. We shall be under no liability for failure to deliver the products within the estimated time. Please contact the courier in the first instance.
European and International orders may be subject to import duties, and these charges are the buyer’s sole responsibility. A failure to take receipt of your order or pay customs fees will result in the item being returned to sender. In this case we will work with you to arrange a redelivery of the original item/s. A refund for the product/s or delivery cost will not be honoured in this instance (All sales are final) and redelivery charges will apply.
