Refund policy

Refund Policy

On limited edition, timed edition, open edition, pre-order releases, pin baggers, and sale items, all sales are non-refundable unless, the item is defective, the item is damaged, or the item does not match its description. We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

To start a return, you can contact us at info@moorartgallery.com. If your return is accepted, we will issue you instructions on how to make a return. You will be responsible for paying the shipping costs for returning your item. All shipping costs are non-refundable. If you receive a refund, the cost of shipping and return shipping will not be included in your refund. Items sent back to us without first requesting a return will not be accepted. We will only accept returns from the person who purchased the item.

You can contact us with any return question at info@moorartgallery.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the return was approved and in turn if the refund was approved or not. If approved, you’ll be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.