On all of our physical products across limited edition, timed edition, open edition, pre-order releases, pin badges and sale items, all sales are non-refundable unless the following is proved applicable: The item is defective, the item is damaged. In those cases, we have a 30 day refund policy, which means you have 30 days after receiving your item to request a refund or exchange. If 30+ days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
To start a refund, you can contact us at email@example.com. If your request is accepted, we will issue you instructions on how to process this. Should you need to return anything in the refund/exchange process, you will be responsible for paying the shipping costs for returning your item.
All shipping costs are non-refundable. If you receive a refund, the cost of shipping and return shipping will not be included in your refund. Items sent back to us without first requesting a refund will not be accepted. We will only accept requests from the person who purchased the item.
You can contact us with any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your item and let you know if it was approved and in turn, if the refund was approved or not. If approved, you’ll be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.